Legal & Compliance
Shipping & Delivery Policy
SIRF is a marketplace where sellers manage their own fulfillment. This page explains how delivery works, who is responsible, and how to resolve shipping issues.
Effective: April 21, 2026 Fulfillment: Seller-managed
Seller handles shipping
SIRF does not ship or fulfill orders.
2–7 days typically
Standard domestic courier delivery.
Services: as agreed
Digital & service delivery set by seller.
1. How SIRF Works — The Marketplace Model
- SIRF is a listing and discovery platform, not a logistics company. We connect buyers with sellers — but we do not fulfill orders, hold inventory, or manage shipments.
- All transactions, payments, shipping arrangements, and delivery commitments are made directly between the buyer and seller through the WhatsApp, call, or other contact buttons on each listing.
- SIRF is not involved in the physical exchange of goods or services and cannot be held responsible for delivery failures, delays, or disputes between buyers and sellers.
2. Seller-Managed Shipping (Physical Products)
- Sellers who list physical goods are solely responsible for packaging, dispatch, and delivery of their products.
- Sellers may use any logistics partner of their choice — Delhivery, DTDC, India Post, BlueDart, Shiprocket, local couriers, or self-delivery.
- Shipping charges (if any) are to be agreed upon directly between the buyer and seller before purchase. SIRF does not collect or manage shipping fees.
- Sellers are encouraged to mention estimated delivery times in their listing descriptions (e.g., '2–5 days pan-India') for buyer transparency.
- Sellers must pack items securely to prevent transit damage. Buyers should document any damage upon receiving goods for insurance/dispute purposes.
3. Digital Products & Service Listings
- Many listings on SIRF are for services (web development, consulting, coaching, design, etc.) or digital products (templates, files, e-books, etc.) — these do not involve physical shipping.
- For service listings, delivery means the completion and handover of the agreed service — timelines are set by the seller and buyer directly.
- For digital files, sellers should share downloads via their preferred secure method (Google Drive, WeTransfer, WhatsApp, email, etc.) after payment confirmation.
- SIRF does not host or distribute digital product files.
4. Delivery Timelines
- Delivery timelines depend on the seller's location, the buyer's shipping address, the type of product, and the logistics partner used.
- Domestic shipping (India): Typically 2–7 business days for standard courier services. Local/same-city deliveries can be faster.
- Hyperlocal or self-delivery: Same-day or next-day for sellers offering local delivery.
- Services: As agreed between buyer and seller — often within the timeframe mentioned in the listing's 'Delivery Time' field.
- If a seller has set a 'Delivery Time' in their listing (e.g., 'Within 7 Days'), this is an estimate provided by the seller and not guaranteed by SIRF.
- Buyers are advised to confirm exact timelines with sellers before making any payment.
5. Shipping Coverage
- SIRF supports listings from sellers across India. Delivery coverage depends entirely on the individual seller's capabilities.
- Pan-India delivery, local delivery, and export listings are all possible — check each listing or ask the seller directly.
- Some sellers may restrict delivery to certain states, cities, or pincodes. These details should be mentioned in the listing or confirmed via WhatsApp.
- International shipping, if offered by a seller, is governed by export regulations and the seller's customs documentation. SIRF is not involved in customs clearance.
6. Tracking & Proof of Shipment
- If the seller ships via a courier with tracking, they should proactively share the tracking number (AWB number) with the buyer via WhatsApp or the agreed communication channel.
- Buyers should request tracking details before confirming any order with larger value.
- SIRF does not have access to tracking systems and cannot provide or retrieve shipping status.
- In case of tracking disputes, buyers should contact the courier company directly using the AWB number provided by the seller.
7. Lost, Damaged, or Non-Delivered Orders
- SIRF is not liable for lost, stolen, or damaged shipments. Responsibility lies with the seller and/or their chosen logistics partner.
- Buyers who do not receive their order should first contact the seller directly via WhatsApp or the listed contact details.
- If the seller is unresponsive, buyers may escalate to the courier company (for lost-in-transit claims) or file a consumer complaint with consumer protection authorities.
- Buyers can also report fraudulent sellers to SIRF at support@sirf.one — we will investigate and may suspend the seller account.
- For high-value transactions, buyers are advised to request proof of dispatch (courier receipt/tracking number) before finalizing payment.
8. Contacting a Seller
- Every listing comes with one or more contact options — WhatsApp, Call, or custom links — use these to connect directly with the seller.
- Ask about delivery area, timeline, shipping cost, COD availability, and packaging before making payment.
- Sellers on SIRF are independent businesses — response times may vary. If a seller is unresponsive for more than 48 hours, you may want to consider alternatives.
- Report non-responsive or fraudulent sellers to support@sirf.one so we can take appropriate action.
Having a shipping issue?
First contact your seller via the WhatsApp button on their listing. If you believe there is fraud or a serious dispute, report it to us at support@sirf.one and we will investigate within 5 business days.