Legal & Compliance
Shipping & Delivery Policy
SIRF is a marketplace where sellers manage their own fulfillment. This page explains how delivery works, who is responsible, and how to resolve shipping issues.
Effective: April 21, 2026 Fulfillment: Seller-managed
Seller handles shipping
SIRF does not ship or fulfill orders.
2–7 days typically
Standard domestic courier delivery.
Services: as agreed
Digital & service delivery set by seller.
1. How SIRF Works — The Marketplace Model
- SIRF is a listing and discovery platform, not a logistics company. We connect buyers with sellers — but we do not fulfill orders, hold inventory, or manage shipments.
- All transactions, payments, shipping arrangements, and delivery commitments are made directly between the buyer and seller through the contact options on each listing, such as call, email, website, social links, WhatsApp, or custom buttons.
- SIRF is not involved in the physical exchange of goods or services and cannot be held responsible for delivery failures, delays, or disputes between buyers and sellers.
2. Seller-Managed Shipping (Physical Products)
- Sellers who list physical goods are solely responsible for packaging, dispatch, and delivery of their products.
- Sellers may use any logistics partner of their choice — Delhivery, DTDC, India Post, BlueDart, Shiprocket, local couriers, or self-delivery.
- Shipping charges (if any) are to be agreed upon directly between the buyer and seller before purchase. SIRF does not collect or manage shipping fees.
- Sellers are encouraged to mention estimated delivery times in their listing descriptions (e.g., '2–5 days pan-India') for buyer transparency.
- Sellers must pack items securely to prevent transit damage. Buyers should document any damage upon receiving goods for insurance/dispute purposes.
3. Digital Products & Service Listings
- Many listings on SIRF are for services (web development, consulting, coaching, design, etc.) or digital products (templates, files, e-books, etc.) — these do not involve physical shipping.
- For service listings, delivery means the completion and handover of the agreed service — timelines are set by the seller and buyer directly.
- For digital files, sellers should share downloads via their preferred secure method (Google Drive, WeTransfer, WhatsApp, email, etc.) after payment confirmation.
- SIRF does not host or distribute digital product files.
4. Delivery Timelines
- Delivery timelines depend on the seller's location, the buyer's shipping address, the type of product, and the logistics partner used.
- Domestic shipping (India): Typically 2–7 business days for standard courier services. Local/same-city deliveries can be faster.
- Hyperlocal or self-delivery: Same-day or next-day for sellers offering local delivery.
- Services: As agreed between buyer and seller — often within the timeframe mentioned in the listing's 'Delivery Time' field.
- If a seller has set a 'Delivery Time' in their listing (e.g., 'Within 7 Days'), this is an estimate provided by the seller and not guaranteed by SIRF.
- Buyers are advised to confirm exact timelines with sellers before making any payment.
5. Shipping Coverage
- SIRF supports listings from sellers across India. Delivery coverage depends entirely on the individual seller's capabilities.
- Pan-India delivery, local delivery, and export listings are all possible — check each listing or ask the seller directly.
- Some sellers may restrict delivery to certain states, cities, or pincodes. These details should be mentioned in the listing or confirmed through the listed contact details.
- International shipping, if offered by a seller, is governed by export regulations and the seller's customs documentation. SIRF is not involved in customs clearance.
6. Tracking & Proof of Shipment
- If the seller ships via a courier with tracking, they should proactively share the tracking number (AWB number) with the buyer via WhatsApp or the agreed communication channel.
- Buyers should request tracking details before confirming any order with larger value.
- SIRF does not have access to tracking systems and cannot provide or retrieve shipping status.
- In case of tracking disputes, buyers should contact the courier company directly using the AWB number provided by the seller.
7. Lost, Damaged, or Non-Delivered Orders
- SIRF is not liable for lost, stolen, or damaged shipments. Responsibility lies with the seller and/or their chosen logistics partner.
- Buyers who do not receive their order should first contact the seller directly through the listed contact details.
- If the seller is unresponsive, buyers may escalate to the courier company (for lost-in-transit claims) or file a consumer complaint with consumer protection authorities.
- Buyers can also report fraudulent sellers to SIRF at hello@sirf.one — we will investigate and may suspend the seller account.
- For high-value transactions, buyers are advised to request proof of dispatch (courier receipt/tracking number) before finalizing payment.
8. Contacting a Seller
- Every listing comes with one or more contact options, such as call, email, website, social links, WhatsApp, or custom links. Use these to connect directly with the seller.
- Ask about delivery area, timeline, shipping cost, COD availability, and packaging before making payment.
- Sellers on SIRF are independent businesses — response times may vary. If a seller is unresponsive for more than 48 hours, you may want to consider alternatives.
- Report non-responsive or fraudulent sellers to hello@sirf.one so we can take appropriate action.
Having a shipping issue?
First contact your seller through the listed contact options. If you believe there is fraud or a serious dispute, report it to us at hello@sirf.one and we will investigate within 5 business days.