Legal & Compliance

Privacy Policy

We believe in full transparency about how your data is handled. This policy explains what we collect, why we collect it, and how it's protected — in plain language.

Effective: April 21, 2026 Governed by: Indian Law (IT Act, 2000)

No card data stored

Razorpay handles all payment data securely.

Ad transparency

Google ads and analytics may use cookies; we do not sell your data.

Full deletion on request

Email us to permanently delete your account.

1. Information We Collect

Account information: When you sign in via Google or email, we collect your name, email address, and profile photo URL provided by your authentication provider.
Listing and onboarding content: Product titles, service details, business information, descriptions, images you upload, pricing, contact details (phone, email, WhatsApp number, websites, social links, custom links), categories, tags, and information submitted through assisted onboarding applications.
Application documents and media: If you apply for free assisted onboarding, we may collect photos, identity or business references, supporting documents, category eligibility details, and notes needed to review the application and create listings.
Usage data: Pages visited, listing views, contact button taps, and clicks — tracked to power the analytics dashboard and improve platform performance.
Payment metadata: When you pay for a listing or Verified badge via Razorpay, we receive your transaction ID, amount, and payment status. We do not store card numbers or sensitive payment data — Razorpay handles that securely.
Device/browser data: Browser type, language, general location (country/region), and referrer URL via standard web server logs and analytics.

2. How We Use Your Information

To create and display your seller listings on sirf.one, including listings created through assisted onboarding, and share them via discoverable and shareable links.
To review free assisted onboarding applications, communicate with applicants, and create or update listings when an application is approved.
To provide you with an analytics dashboard showing views, contact actions, and engagement on your listings.
To process listing fee payments and Verified badge subscriptions through Razorpay.
To display the Verified Seller badge on verified listings and profiles.
To send transactional emails (e.g., payment confirmation, account alerts) if you've provided an email address.
To moderate the platform and remove listings that violate our Terms of Service.
To improve platform reliability, debug issues, and add features based on usage patterns.

3. Information Visible to the Public

Your listing pages — including title, description, price, images, category, and custom buttons — are publicly accessible to anyone with the URL.
Your seller profile — including name, avatar, bio (if set), and all active listings — is publicly visible at your seller page URL.
Your contact details, if added as action buttons or public listing fields, may be visible on your listing page. This may include phone, email, WhatsApp, website, social profiles, or other custom links.
Your Verified Seller badge status is publicly shown on your listing and profile pages.

4. Third-Party Services

Firebase (Google): We use Firebase Authentication, Firestore (database), and Firebase Storage (listing images). These services are operated by Google and subject to Google's Privacy Policy.
Razorpay: Payment processing for listing fees and Verified badges. Razorpay handles all card/UPI data and is PCI-DSS compliant. We only receive transaction metadata.
Vercel / Hosting: Our platform is hosted on Vercel, which handles server infrastructure, CDN delivery, and network logs.
Analytics: We use Google Analytics to understand platform usage, page performance, and important user actions.
Advertising: We may use Google AdSense or other Google advertising services. Third-party vendors, including Google, may use cookies to serve ads based on a user's prior visits to this website or other websites.

5. Data Security

All data transmission is encrypted via HTTPS/TLS. Firebase and Razorpay services use industry-standard encryption at rest and in transit.
Access to your account is protected by Firebase Authentication. We do not store passwords — sign-in is handled via OAuth providers.
Admin access to platform data is restricted and audited.
Listing images and assisted onboarding uploads are stored in Firebase Storage with access controls. We recommend not uploading sensitive personal documents as public listing photos. Documents submitted for onboarding review are used for review and operations, not as public listing images unless you explicitly submit them for publication.

6. Cookies & Local Storage

SIRF uses browser local storage to save draft listing data while you create a listing. This data stays on your device only.
Authentication tokens from Firebase are stored in session storage/cookies to keep you signed in.
Google Analytics and Google AdSense may use cookies or similar technologies for measurement, fraud prevention, frequency capping, and personalized or non-personalized advertising.
Users may opt out of personalized advertising through Google's Ads Settings at https://adssettings.google.com/.

7. Data Retention & Deletion

Your listings remain live until you delete them from your account. Deleted listings are permanently removed from public view.
Your account data (profile, listings, payment history metadata) is retained while your account is active.
To request full account deletion, contact us at hello@sirf.one. We will process deletion requests within 30 days.
Payment transaction records may be retained as required by Indian financial regulations.

8. Your Rights

Access: You can view all the information you've published on SIRF through your account dashboard.
Correction: You can edit or update your listing content, profile, and contact details at any time.
Deletion: You can delete your listings at any time. For full account deletion, contact us.
Portability: Contact us if you need an export of your listing data.
Objection: If you believe data is being processed incorrectly, contact us and we will investigate within 15 business days.

9. Policy Updates

We may update this Privacy Policy as the platform evolves. If material changes are made, we will update the 'Effective Date' at the top of this page.
Continued use of SIRF after a policy update constitutes acceptance of the revised terms.
For significant changes, we may notify sellers via email or an in-platform banner.

Questions about privacy?

If you have any questions about this Privacy Policy, how your data is handled, or want to exercise your rights, contact us at hello@sirf.one or via WhatsApp at +91 81091 00838.

Tweelabs Electronics and IT Private Limited
LIG 1713 & 1682, Veer Savarkar Nagar, Raipur, Chhattisgarh 492099