Cancellation & Refund Policy
We want every transaction on SIRF to be fair and transparent. This policy explains exactly when you can expect a refund and when you cannot — with no ambiguity.
Overview
SIRF charges for two types of platform services:
- Listing Fee (₹9 per listing) — a one-time, non-recurring charge to publish a listing permanently on sirf.one.
- Verified Badge Subscription (₹49 / 3 months) — an auto-renewing subscription via Razorpay that gives your listings a Verified Seller badge.
Refunds are reviewed on a case-by-case basis. We are committed to resolving legitimate payment issues quickly — typically within 5–7 business days of a verified request.
Eligible for Refund
- Duplicate charge: You were charged more than once for the same listing or Verified badge due to a technical error.
- Non-delivery: You paid for a listing upgrade or Verified badge, but the feature was never activated within 48 hours due to a platform error.
- Verified badge — within 48 hours: If your badge has not yet been displayed on any listing and you request cancellation within 48 hours of payment.
- Payment gateway error: Your bank was debited but we received no confirmation of payment and the listing/badge was not activated.
Not Eligible for Refund
- Published listings (₹9 fee): Once your listing goes live and the URL is generated, the listing fee is non-refundable — the platform infrastructure has been used.
- Verified badge — after 48 hours: After the badge has been displayed on your listings for more than 48 hours, refunds are not available for the current billing period.
- Change of mind: Deciding you no longer want a listing or badge after the service has been activated does not qualify for a refund.
- Account violations: If your account is suspended or your listing is removed due to a policy violation, no refund is provided.
- Expired subscriptions: Refunds cannot be issued for past billing periods of the Verified badge subscription.
Cancelling the Verified Badge Subscription
- You can cancel your Verified badge subscription at any time from your Dashboard → Subscription settings.
- Upon cancellation, your badge remains active until the end of the current 3-month billing period.
- No further charges will be made after cancellation.
- If you cancel within 48 hours of a new billing cycle starting and the badge is still pending activation, you may be eligible for a refund of that billing cycle.
- Cancellation does NOT delete your listings — it only removes the Verified badge from your profile and listings upon the next renewal date.
How to Request a Refund
To initiate a refund, contact us at support@sirf.one with the following details:
- Your registered email address / account name
- Razorpay Payment ID or Order ID (found in your payment confirmation email)
- The listing title or Verified badge order in question
- A clear description of the issue and why you believe a refund is warranted
- Screenshot of the payment confirmation (if available)
We will acknowledge your request within 2 business days and complete the review within 7 business days. Approved refunds are processed back to your original payment method within 5–10 business days (subject to your bank's processing time).
Need help with a payment?
Email us at support@sirf.one or message us on WhatsApp at +91 81091 00838. For fastest service, WhatsApp is recommended.